Terms & Conditions
Email us at firstname.lastname@example.org or call us on (0044) 020 8549 4321.
Payment may be made by any of the following methods; Visa Credit Cards, MasterCard, all Debit Cards, PayPal and American Express. Orders are accepted on the condition that Products will be supplied at the price ruling on despatch. Your details are not captured or made available to anyone and your credit card details are encrypted by Sage Pay and PayPal so that no one else can obtain any details. Wallpaper Online UK cannot get access to your credit or debit card details at any time.
The goods will remain the property of Wallpaper Online UK until invoices are settled in full (Retention of Title).
Wallpaper Online UK strongly advise that a sample of the wallpaper(s) is ordered prior to buying your wallcovering. Wallpaper Online UK endeavours to ensure that we provide the best representation of the wallpapers on our site; however your monitor may view the colours differently. Wallpaper samples are charged at £2.50 per sample. This amount is fully refunded upon placement of your order. You will receive a voucher code by separate email upon placement of order to the total value spent. Your voucher code can only be used once and is valid for a period of 3 calendar months from date of issue. Due to high postage cost for overseas sample orders, the cost of postage paid may be deducted from your voucher code.
When you place your order online, Wallpaper Online UK will send you a confirmation email. Delivery is £15.00 per order. Delivery rates stated on the website are for within mainland UK only and will generally be within three working days from date of order, however individual delivery dates are stated alongside the wallpaper ranges. If any Products are out of stock you will be notified at the earliest opportunity. Delivery will be by courier, during the working week, and will need to be signed for upon arrival. Certain products will need to be delivered to a business address only. Express deliveries are available at an extra cost. Please contact us at email@example.com for the price of express deliveries, the additional European and International prices and lead-times. European and International orders will generate tracking details when despatched. All Products must be paid for prior to delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Online UK with full particulars within three working days of delivery. Where deliveries are made to third parties, it is the responsibility of the customer to ensure that the correct product and quantity has been received. We advise that a sample is sent to the third party for verification. We cannot be financially liable for delay in delivering the Products, however arising. We advise that you do not book your Decorators until your wallpaper has been delivered. Wallpaper Online UK will not be held responsible for any cancelled Decorators fees.
Satisfaction Guarantee and Returns
Refunds cannot be given by Wallpaper Online UK Ltd for either wallcovering, fabric or adhesive ordered; therefore it is imperative that you ensure that the quantity of wallpaper and you order is correct.
If you wish to return Products, please send Wallpaper Online UK an e-mail to Customer Service before doing so with a photo of the fault or damage to:
firstname.lastname@example.org or call (0044) 020 8549 4321
If you are returning any Products, please send them to Wallpaper Online UK Ltd, 32 Surbiton Road, Kingston-Upon-Thames, Surrey, KT1 2HX
This is our address for returns and any other communication. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge.
Returns for non-faulty wallpaper?
Refunds cannot be given by Wallpaper Online UK Ltd for wall covering, fabric or adhesive ordered; therefore it is imperative that you ensure that the quantity of wallpaper and/or fabric you order is correct.
Faulty or damaged wallpaper
In the event of a fault please return the wallpaper or fabric to us with the manufacturer labels. You should check all wallpaper products for faults before and during hanging. You should only hang 3 drops before reporting a fault. Please contact us immediately if a fault is found so that we can send out replacements if necessary. Please do note that you should check all wallpaper products for faults before and during hanging. If you wish to return Products, please send Wallpaper Online UK an email to Customer Service before returning the products: email@example.com or call (0044) 020 8549 4321.
If you are returning Products, please send them to Wallpaper Online UK Ltd, 32 Surbiton Road, Kingston-Upon-Thames, Surrey, KT1 2HX. This is our address for returns and any other communication. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. If you are able to take a photograph of the damage and attach in your email, this would help us tremendously in solving the issue.
If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Online UK with full particulars within three working days of delivery. Where deliveries are made to third parties, it is the responsibility of the customer to ensure that the correct product and quantity has been received. We advise that a sample is sent to the third party for verification. We cannot be financially liable for delay in delivering the Products, however arising.
Wallpaper Online UK Ltd makes available in good faith information about its products and with regard to the conditions necessary to ensure that products supplied will be safe and without risk to health when used properly. All fabrics meet the minimum UK flammability standards; however, fabric purchased for use on upholstery must be treated for fire retardancy to conform with current UK legislation.
Sale of Goods
All Products are believed by Wallpaper Online UK Ltd to be of a quality suitable for the purpose and specification for which they are intended. Wallpaper Online reserves the right to cancel an order up to the point of delivery. Any defect should be reported Wallpaper Online immediately it is discovered. All technical information in response to enquiry is given by Wallpaper Online UK in good faith. It will ultimately be for you to satisfy yourself as to the suitability of the product having regard to your own particular situation and upon site conditions that are unknown to Wallpaper Online UK. The liability of Wallpaper Online UK will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.
By completing an order on the website you agree that we, or our card acquirer Sage Pay, are able to store your data on their EPDQ servers.
To help to understand the needs of our customers and improve service, your responses to questions and other data will be held on our database. Customer's data stored on Wallpaper Online’s secure server complies with statutory requirements. This data is not made available to any other company.
It may be possible to send you from time to time, a newsletter which we hope you will find of relevance and interest. If you do not wish to receive any such information, please indicate or tell us when you place and order.
We endeavour to protect the information you provide and there are various security procedures that have been put in place. Our servers can only be accessed by authorised personnel.
Your purchase of Products for Wallpaper Online UK will be a contract made in England and under English Law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you.
Wallpaper Online UK can revise these Terms without notice. Further purchase of Products after such posting or notification constitutes your acceptance of the revised Terms.
Your Local Laws
Use and import of Products by you are subject to your own customs, policies, clearance and any fees and you must comply with all laws and regulations of the country of import. No warranty is given by Wallpaper Online UK as to the legality of the Products at the location where they are received.