Returns for non-faulty wallpaper?
Refunds cannot be given by Wallpaper Online UK Ltd for wall covering, fabric or adhesive ordered; therefore it is imperative that you ensure that the quantity of wallpaper and/or fabric you order is correct.
Faulty or damaged wallpaper
In the event of a fault please return the wallpaper or fabric to us with the manufacturer labels. You should check all wallpaper products for faults before and during hanging. You should only hang 3 drops before reporting a fault. Please contact us immediately if a fault is found so that we can send out replacements if necessary. Please do note that you should check all wallpaper products for faults before and during hanging. If you wish to return Products, please send Wallpaper Online UK an email to Customer Service before returning the products: firstname.lastname@example.org or call (0044) 020 8549 4321.
If you are returning Products, please send them to Wallpaper Online UK Ltd, 32 Surbiton Road, Kingston-Upon-Thames, Surrey, KT1 2HX. This is our address for returns and any other communication. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. If you are able to take a photograph of the damage and attach in your email, this would help us tremendously in solving the issue.
If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Online UK with full particulars within three working days of delivery. Where deliveries are made to third parties, it is the responsibility of the customer to ensure that the correct product and quantity has been received. We advise that a sample is sent to the third party for verification. We cannot be financially liable for delay in delivering the Products, however arising.