Our returns policy is different depending on the product and brand you choose. Before placing your order, please check the table below to understand whether you can return your products after you purchase. If you are unsure which category the product you've chosen falls under, please don't hesitate to get in touch!
We can accept returns for roll wallpaper not covered by our custom made returns policy within 90 days of purchase if it is sealed in its original packaging, and in a re-saleable condition. If you intend to return your wallpaper, please first get in touch with us with your intentions to return your product via live chat or email us on [email protected] to arrange your return. The buyer is responsible for returning any rolls in appropriate packaging to ensure it isn't damaged in transit, and is also responsible for the return postage fee. Once we receive your return, our team will inspect the roll to check its condition, and ensure it can be resold in its original packaging. If we're satisfied with the condition of the roll, we will then issue your refund.
We reserve the right to refuse a refund if the returned rolls are in any condition which means they are no longer able to be resold; this includes but isn't limited to rolls that have been opened, rolls that have been cut and rolls that have been damaged in transit when you return to us. When you post your returned rolls to us, please ensure your order number and name is clearly displayed to ensure your refund is processed as quickly as possible.
If you're purchasing a custom cut wallpaper, a grasscloth wallpaper or wallpaper cut by the linear metre this is custom made, and therefore refunds cannot be given. We still strongly encourage you to order a sample, where possible, before purchasing and check your measurements are accurate using our wallpaper calculator. For help with measurements or to ask about a return, please contact us via live chat or email us on [email protected].
Our selection of murals are custom cut and printed, and are therefore non-returnable if you change your mind, there is an issue during installation or is damaged in such a way that is outside of our control. As every one of our murals is bespoke to your wall size, it no longer has any resale value after printing which is why we are unable to accept returns on these basis. We do not offer samples on our custom made murals, so please be sure of your design before you order.
As soon as you notice a fault with your wallpaper mural, get in touch with us to help us come to a solution as soon as possible. We'll happily help you with any questions about your mural, get in touch with some pictures of your order so we can start to identify the issues with your order. We may be able to organise a return if there is an issue with your custom made order that is reasonably within our control, including incorrect print or damage within our delivery to you. Please make sure you check your custom mural carefully before hanging, as well will be unable to accept returns once you have begun to hang your mural, regardless of fault. You should notify us as soon as possible if there is a fault with your order. Please see our faulty wallpaper details below for more details.
If there are any errors during installation, either by yourself or a third party, we have a no-refund policy. Please take care to ensure the installation of your custom made mural is undertaken carefully.
In the event of a fault please return the wallpaper or fabric to us with the manufacturer labels. You should check all wallpaper products for faults before and during hanging. You should only hang 3 drops before reporting a fault. Please contact us immediately if a fault is found so that we can send out replacements if necessary. If you wish to return Products, please send Wallpaper Online UK an email to Customer Service before returning the products: [email protected].
If you are returning Products, a member of the team will provide the return address. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. If you are able to take a photograph of the damage and attach in your email, this would help us tremendously in solving the issue.
If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Online UK with full particulars within three working days of delivery. Where deliveries are made to third parties, it is the responsibility of the customer to ensure that the correct product and quantity has been received. We advise that a sample is sent to the third party for verification. We cannot be financially liable for delay in delivering the Products, however arising.