We do accept returns for standard roll wallpapers within 90 days, if the wallpaper is unopened, and in a resale-able condition. Please contact us via live chat or email us on [email protected] to arrange your return. Please note buyer is responsible for returns postage.
If you're purchasing a custom cut wallpaper, a grasscloth wallpaper or wallpaper cut by the linear metre this is custom made, and therefore refunds cannot be given. We still strongly encourage you to order a sample, where possible, before purchasing and check your measurements are accurate using our wallpaper calculator. For help with measurements or to ask about a return, please contact us via live chat or email us on [email protected].
In the event of a fault please return the wallpaper or fabric to us with the manufacturer labels. You should check all wallpaper products for faults before and during hanging. You should only hang 3 drops before reporting a fault. Please contact us immediately if a fault is found so that we can send out replacements if necessary. Please do note that you should check all wallpaper products for faults before and during hanging. If you wish to return Products, please send Wallpaper Online UK an email to Customer Service before returning the products: [email protected].
If you are returning Products, a member of the team will provide the return address. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. If you are able to take a photograph of the damage and attach in your email, this would help us tremendously in solving the issue.
If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Online UK with full particulars within three working days of delivery. Where deliveries are made to third parties, it is the responsibility of the customer to ensure that the correct product and quantity has been received. We advise that a sample is sent to the third party for verification. We cannot be financially liable for delay in delivering the Products, however arising.